SAP CRM Training Course Content ( 5 day course )
Topics
SAP CRM Master Data & Base Cutomizing
CRM Basic data & Customizing settings for these objects:
Business partner
Organizational model
Territory Management
Product master CRM Business Transactions
Overview of generic functions in business transactions
Activity Management
Transaction types
Partner determination customizing
Overview of Pricing in CRM
Actions (Output determination)
CRM Billing CRM Middleware
CRM Middleware Overview
Basic concepts of CRM middleware
Replication administration
Monitoring & error handling People Centric CRM
Lead Management
Date management
Status management
Incompletion log
Text Determination
CRM Web Client UI Features :
Getting started, terminology
Introduction to Web Client Architecture
Business Roles and Customization
Customization of Navigation profiles & Work Centers
Configuring Components
UI Personalization features
Introduction to Reporting in CRM
 
SAP CRM Sales
Sales Cycle
Opportunity management
Copy Controls
Quotation and Order Management
Contract Management
Special functions in Order management
 
Marketing Planning and Campaign
Overview of marketing management in mySAP CRM
Marketing and campaign planning
Planning and managing marketing projects
Marketing Calendar
Channel Details
Personalized e-mail forms
Business partner segmentation
Marketing Attributes
Segment builder
Creating profiles and target groups
Campaign Automation
Product proposals
External List Management
Lead Management
 
CRM Service
Overview of CRM service
Installed Base
Service Contract and Entitlements
Planned Services
Service Order Management
Complaints and Returns
In-house repair
Enterprise Intelligence
E Service